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Kenworth TruckTech+ Service Management Begins Rollout to Kenworth Dealers


The new Kenworth TruckTech+ Service Management platform is rolling out to Kenworth dealers. It’s all part of Kenworth’s efforts to help customers maximize truck uptime by streamlining service and repair processes at Kenworth dealerships.

The New Platform, powered by Decisiv, will help Kenworth dealer service staff to more quickly and efficiently diagnose, estimate and complete service work by providing:
•    Detailed chassis information
•    Parts catalogs
•    Service Bulletins
•    Warranty and repair history

“Beyond the dealer’s service department, Kenworth TruckTech+ Service Management will be used to initiate service requests, and communicate estimates, approvals and status updates. It streamlines communication among our customers, dealers, and Kenworth PremierCare® Roadside Assistance representatives,” noted Kevin Baney, Kenworth assistant general manager for sales and marketing.

In the coming months, Kenworth will expand its integrated fleet portal that will help fleets seamlessly manage their service events and truck assets through the platform. “Our customers will be able to use our integrated fleet solution to collaborate with any of the hundreds of Kenworth and PacLease franchises across the United States and Canada,” added Baney. “TruckTech+ Service Management will help dealer service departments and PacLease franchises remain focused on providing fast and efficient service, speeding up repairs and increasing uptime for our customers.”

More than 30,000 Kenworth Class 8 trucks are equipped with Kenworth TruckTech+ Remote Diagnostics, logging in at a combined 1.5 billion miles.

For more information, please contact a CIT Trucks dealership near you.

CIT Trucks, LLC is a full-line, commercial truck dealership group representing Kenworth Truck Company, Volvo Trucks North America, Mack Trucks, and Isuzu Commercial Trucks of America.  Serving territories in Illinois, Missouri and Indiana, the dealerships offer the best in New and Used Truck Sales, an extensive Parts inventory, the finest in truck Service and maintenance, and state of the art Body repair.  In addition, CIT Trucks offers in-house rental and leasing through Central Truck Leasing and finance solutions with Central Truck Finance to their customers. More information can be found at