CIT Trucks – Rockford, IL sent two teams to the 2016-2017 Mack Masters competition. The teams won first and second place and are heading to Nationals!
More than 260 technician teams across North America were signing up to compete in the first annual Mack Masters competition. For the nearly 1,000 men and women participating, it was an extraordinary test of skill, collaboration and problem solving.
“Mack Masters was an eye opener for me, at first it starter off as a friendly competition between 2nd shift and 1st shift & then turned into a real learning experience. It helped me identify more resources & on how to look up information on trucks (such as parts & service bulletins as well as safety bulletins). It also taught me on how to look up parts for older trucks. With the knowledge of those things it helps improves my efficiency on the task I need to complete and improved confidence because now I can handle new & difficult tasks without asking. I am still hoping I can learn more skills & information on how to troubleshoot the new common rail fuel system and have a little fun while competing in the Mask Masters.” – TJ Stahl, CIT Trucks Rockford Service Foreman.
“The Mack Masters competition has been extremely exciting and nerve wrenching so far. Throughout the first two rounds of the competition, myself and my team we able to use our knowledge and resources to get perfect scores. As co-workers, we always work well together and this competition has proven so. My team and I certainly look forward to representing CIT Trucks in the Mack Masters finals and hope to bring home the championship trophy.” – Chris Zahara, CIT Trucks Rockford Service Technician.
Hosted by Mack Trucks Academy, the Mack Masters competition presents specialists representing parts, warranty and service a series of challenges related to everyday customer service issues. The teams fuse individual expertise with problem solving skills and emerge a more experienced and confident team.
The team that earns the 2016-2017 Mack Masters Champion title takes home a crystal display trophy to their dealership and will also enjoy international recognition through various Mack publications and media channels.
For more information on the Mack Masters Competition, click here.
For more information on CIT Trucks – Rockford, click here.
CIT Trucks, LLC is a full-line, commercial truck dealership group representing Kenworth Truck Company, Volvo Trucks North America, Mack Trucks, and Isuzu Commercial Trucks of America. Serving territories in Illinois, Missouri and Indiana, the dealerships offer the best in New and Used Truck Sales, an extensive Parts inventory, the finest in truck Service and maintenance, and state of the art Body repair. In addition, CIT Trucks offers in-house rental and leasing through Central Truck Leasing and finance solutions with Central Truck Finance to their customers. More information can be found at www.cittrucks.com.